- Dashboards visualizing key metrics
- 19 primary reports
- There are individual report-cards with quantitative and qualitative information for every single customer
- Embedded video/audio recordings of interviews
- Built in chat room/discussion board for relevant management and key account managers
- Hierarchical access to results
- Individual and group big-picture perspective
- Automated notifications to customers and to all relevant personnel
- Leader boards of all your account managers, regions, branches
- Measure, respond, and improve in real time.
- There are controls in place to ensure that your team uses the system effectively and engage with their customers successfully
- The intelligence is actionable. Not academic.